Email remains one of the most cost-effective and results-driven forms of digital marketing. But for your campaigns to truly succeed, it’s not just about sending emails — it’s about writing email copy that converts.
At Marketing Together, we’ve helped countless Australian businesses improve their email strategy and increase sales, bookings, and customer engagement through copy that captures attention and inspires action. Whether you’re new to email marketing or looking to improve your results, mastering email copywriting is essential.
So, what are the best practices for writing high-converting email copy? Let’s dive into the essentials.
Your subject line is the first (and sometimes only) thing your reader sees. It must spark curiosity, highlight a benefit, or create urgency — all in under 50 characters. Great subject lines can increase open rates dramatically, setting the stage for the rest of your message.
Examples:
“Your free SEO report is ready”
“Last chance: 20% off ends tonight”
“Struggling to grow online? Here’s help”
When it comes to email marketing for small business, your subject line can mean the difference between a customer reading your offer or ignoring it altogether.
The opening line of your email should immediately build interest and let the reader know what’s in it for them. Avoid overly formal greetings or filler language. Instead, dive straight into the value you’re offering.
For example:
“Running a small business is tough, but growing your customer base doesn’t have to be.”
This sets a tone that’s conversational, relevant, and value-driven — exactly what most successful email marketing companies aim for in high-performing campaigns.
Every email should have one primary objective. Whether it’s getting someone to click a link, make a purchase, schedule a call, or download something, the copy should support that single goal.
Avoid overwhelming your reader with multiple messages or too many links. A clear, focused call-to-action (CTA) drives better results. Some examples include:
“Book your free strategy call”
“Download your free guide”
“Shop the new collection now”
A single CTA makes it easier for the reader to take the next step, especially in a company marketing email designed for conversion.
People engage with people — not robots. Use natural, conversational language that reflects your brand personality. Avoid jargon, buzzwords, and overly technical descriptions unless your audience specifically expects it.
If you’re writing email marketing for small business audiences, remember that simplicity and relatability are powerful tools. Your copy should feel like a one-on-one conversation, not a broadcast announcement.
Tip: Write your first draft, then read it out loud. If it doesn’t sound like something you’d say in a conversation, revise it.
One of the biggest mistakes we see businesses make is focusing too much on features. Your audience doesn’t just want to know what your product or service does — they want to know how it helps them.
Instead of writing:
“Our software includes multi-channel integrations and automation tools.”
Try:
“Save hours every week with a platform that handles your emails, social media, and SMS — all in one place.”
This benefits-focused approach is what separates generic emails from the kind that drive real results for email marketing companies and their clients.
Even the best-written copy won’t convert if it’s hard to read. Use formatting tools like:
Short paragraphs
Bullet points
Bold headings (in your website formatting)
White space between sections
This helps guide the reader’s eye and makes it easy to skim, which is exactly how most people read emails — especially on mobile devices. Well-structured content supports performance across all forms of email marketing in Australia.
Personalised emails perform significantly better than generic ones. Use your email platform’s tools to include the recipient’s name, location, purchase history, or preferences whenever possible.
Example:
“Hey Sarah, we’ve picked out these marketing tips just for your business.”
If you’re using email marketing for small business clients, even simple personalisation can lead to better engagement and conversion rates.
Your audience wants to know that your business is credible. Consider including:
Testimonials from past customers
Logos of trusted clients
Links to recent success stories
Short case studies or reviews
This type of social proof helps build trust in your message, particularly in a company marketing email where conversions are the goal.
Don’t assume your reader knows what to do next — tell them. Make your CTA stand out visually and make it specific.
Instead of vague CTAs like “Click here” or “Learn more,” use:
“Claim your free consultation”
“Get your exclusive 10% discount”
“Watch the 2-minute demo”
Email marketing companies often A/B test CTAs to optimise results — and you should too if you’re serious about improving performance.
Finally, no email copy is ever perfect on the first send. Use A/B testing to refine subject lines, CTA placements, copy tone, and length. Track open rates, click-through rates, and conversion metrics to guide your future strategy.
In email marketing Australia-wide, data is your best asset. At Marketing Together, we use performance insights to write and refine every campaign for better outcomes.
If you’re a small business or a growing brand looking for expert support, Marketing Together is here to help. As one of the trusted email marketing companies in Australia, we specialise in creating campaigns that deliver real, measurable results.
We understand the importance of a website, it is the core of your online presence.
That’s why we’re offering a new, custom-designed, conversion-optimised website for free when you sign up for six months of digital marketing services, a $5000 value at no extra cost.
Don’t let your website be the weak link in your marketing strategy. Click the button below.