How can social media be used for customer service?

How can social media be used for customer service?

Social media platforms offer a direct channel for customer service interactions. Businesses can use social media to engage with customers, address service inquiries, resolve issues, and gather feedback in real-time. This instant and public form of communication allows companies to provide exceptional customer service, enhance brand reputation, and build stronger relationships with their customers.

Learn More: Providing great social media customer service | Zendesk Australia.